Scott Blanchard
Scott Blanchard is a founder of Coaching.com, a Web-enabled leadership development coaching service. He is currently executive director of Service Delivery for The Ken Blanchard Companies, an internationally recognized management and leadership ... [... more]
Harper Collins |
Service Delivery
 Best of official ITIL guides: Among the official guides this one stands out as the most detailed and practical. Most of the official guides are, in my opinion, essential only if you are pursuing certification, but this one goes beyond the essential [... more]
CDN$152.63
Amazon CA |
E-Business and ERP: Rapid Implementation and Project ...
Strong project approach, some gaps - overall: valuable: This book provides a sound approach to planning and managing an ERP rapid implementation project, but falls short of the mark on the "E-Business" part alluded to in the title. First, the [... more]
CDN$65.99
Amazon CA |
eCommerce: Formulation of Strategy
eCommerce another powerful channel: The book is excellent but misses out on highlighting the really big successes that established brick and mortar companies gain by adding the Internet as part of their multi-channel marketing, distribution,manfacturing [... more]
CDN$32.00
Amazon CA |
Running an Effective Help Desk
The one to get!!!: The reason I purchased this book was that I found myself creating a helpdesk from scratch. If you are looking for a how to book that will guide on the path of creating a very effective IT helpdesk, this is it. It will show you not only [... more]
CDN$65.99
Amazon CA |
Handbook of Software Quality Assurance
Yet another pedantic, theoretical, inaccessable tome: An awkward compilation of essays heavily weighted towards CMM-based process improvement as it has been practiced within the aerospace industry. The book devotes hundreds of pages to esoteric [... more]
CDN$103.95
Amazon CA |
IT Services: Costs, Metrics, Benchmarking and Marketing
It confusing Services?: This book is very formal approach to IT services. Please don't give it to your customers/clients it will scare them. If you need humor or analogies to make things clear consider another book.The book is very hard to read with [... more]
CDN$54.99
Amazon CA |
Step-by-Step QFD: Customer-Driven Product Design, Second ...
Well written book about a valuable technique: I stumbled into QFD by accident: while browsing through sample drawings in Visio I spotted a "House of Quality Matrix" under Business Diagrams. The drawing looked fascinating, which led me to do a [... more]
CDN$80.22
Amazon CA |
Managing Service Delivery Processes: Linking Strategy to ...
Author: Jean Harvey Binding: Paperback Dewey Decimal Number: 658 EAN: 9780873896757 ISBN: 0873896750 Number Of Pages: 368 Publication Date: 2005-12-31 [... more]
CDN$76.58
Amazon CA |
Professional social service delivery in a multicultural ...
Binding: Paperback Dewey Decimal Number: 362.8400971 EAN: 9781551301198 ISBN: 1551301199 Number Of Pages: 360 Publication Date: 1999-01 [... more]
CDN$46.83
Amazon CA |
Itil Service Delivery
Author: Office of Government Commerce Binding: CD-ROM Dewey Decimal Number: 658 EAN: 9780113308934 Edition: Cdr ISBN: 0113308930 Publication Date: 2001-05-30 [... more]
CDN$302.14
Amazon CA |
Service Operations Management: Improving Service Delivery
Author: Robert Johnston Author: Graham Clark Binding: Paperback Dewey Decimal Number: 658 EAN: 9780273683674 Edition: 2 ISBN: 0273683675 Number Of Pages: 516 Publication Date: 2005-03-10 [... more]
CDN$114.55
Amazon CA |
