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Spector, Robert

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Amazon.com: Get Big Fast
From Amazon.com: The tale of Amazon.com is well known to anyone who follows the stock market, the book business, the Internet explosion--heck, it's hard to imagine not knowing at least a piece of this extraordinary story. But few, it would seem, know the [... more]
CDN$24.50
Amazon CA

The Nordstrom Way: The Inside Story of America's #1 ...
The Nordstrom Way Review: Reading the Nordstrom Way has made me highly respect the store itself. It was very refreshing to read a book about a company that places so much emphasis on customer service. After reading the book, I was convinced that [... more]
CDN$28.99
Amazon CA

The Nordstrom Way to Customer Service Excellence: A ...
Author: Robert Spector Author: Patrick D. McCarthy Binding: Paperback Dewey Decimal Number: 658.812 EAN: 9780471702863 Edition: 1 ISBN: 0471702862 Number Of Pages: 288 Publication Date: 2005-02-22 [... more]
CDN$25.99
Amazon CA

Category Killers
Natural selection in the retail industry: In the Introduction, Robert Spector characterizes category killers as "the most disruptive concept in retailing" because "their goal is to dominate the category \oe.g. toys, office supplies, home [... more]
CDN$41.95
Amazon CA
   
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