Managing Knock Your Socks Off Service
 The Building Blocks That All Businesses Must Have: Managing Knock Your Socks Off Service by Zemble and Bell is a great resource book to have around. Not only for those who are just starting a business and want great customer service, but also for those [... more]
CDN$19.95
Amazon CA |
Coaching Knock Your Socks Off Service
From Amazon.com: Top performers in sports and the performing arts never outgrow their need for coaching, say authors Ron Zemke and Kristin Anderson, so why should your front-line employees be any different? On the contrary, they insist, workers also need [... more]
CDN$20.95
Amazon CA |
Knock Your Socks Off Service Recovery
Ron Zemke does it again...: I have been in the hotel business for 11 years and this has given myself and my staff a new attitude toward our guests--the people that pay our salaries. I read the entire book in a day off, highlited like crazy and was [... more]
CDN$19.95
Amazon CA |
Best Practices in Customer Service
From Amazon.com: Since originating the popular Knock Your Socks Off Service books several years ago, consultant and trainer Ron Zemke has justifiably been regarded as an expert on the whys and hows of delivering top-drawer customer service. Now, teamed [... more]
CDN$43.95
Amazon CA |
Generations at Work: Managing the Clash of Veterans, ...
Wrong Population Data Equals Wrong Hypotheses: Wow! All demographic studies are based on population data. But this book is continually wrong in the most basic demographics! Throughout the book the authors state that the "the population of the United [... more]
CDN$28.95
Amazon CA |
Knock Your Socks Off Prospecting: How to Cold Call, Get ...
Author: William Skip Miller Author: Ron Zemke Binding: Paperback Dewey Decimal Number: 658.872 EAN: 9780814472859 ISBN: 0814472850 Number Of Pages: 176 Publication Date: 2005-05-26 [... more]
CDN$18.50
Amazon CA |
