Sheila Heen
Dealing with your ex-husband, who can't seem to show up reliably for weekends with the kids; navigating a workplace fraught with office politics or racial tensions; saying "I'm sorry" or "I love you". We all have difficult [... more]
Random House |
Difficult Conversations
 From Amazon.com: We've all been there: We know we must confront a coworker, store clerk, or friend about some especially sticky situation--and we know the encounter will be uncomfortable. So we repeatedly mull it over until we can no longer put it off, [... more]
CDN$45.95
Amazon CA |
Difficult Conversations
From Amazon.com: We've all been there: We know we must confront a coworker, store clerk, or friend about some especially sticky situation--and we know the encounter will be uncomfortable. So we repeatedly mull it over until we can no longer put it off, [... more]
CDN$16.50
Amazon CA |
