Managing Knock Your Socks Off Service
 The Building Blocks That All Businesses Must Have: Managing Knock Your Socks Off Service by Zemble and Bell is a great resource book to have around. Not only for those who are just starting a business and want great customer service, but also for those [... more]
CDN$19.95
Amazon CA |
Selling The Invisible: A Field Guide To Modern Marketing
From Amazon.com: The transformation from a manufacturing-based economy to one that's all about service has been well documented. Today it's estimated that nearly 75 percent of Americans work in the service sector. Instead of producing tangibles-- [... more]
CDN$29.95
Amazon CA |
Hey Im The Customer
Recycled Common Sense: Although Willingham is a good story teller, it's clear that he hasn't been in the business of PROVIDING customer service since the 70's. Back then the customer was always right and businesses had time to make the customer happy. [... more]
CDN$17.95
Amazon CA |
Lean Six Sigma for Service
Lean Six Sigma for Service: "Lockheed Martin is driving operating excellence in all work that we do. We recognized that our business support processes have as much opportunity for improvement as our design and build areas. By applying Lean process [... more]
CDN$55.95
Amazon CA |
Get Clients Now a 28-Day Marketing Program for ...
From Amazon.com: Get Clients Now: A 28-Day Marketing Program for Professionals and Consultants, by business coach C.J. Hayden, lays out a very precise marketing and sales system actually designed to be completely customized for optimal effectiveness by [... more]
CDN$21.95
Amazon CA |
The Essential 55
Half-Baked Cookies: Better pour yourself a tall glass of milk to drink as you read this book. There are a lot of cookies in it. And a lot of half-baked ideas. My grade-school teachers failed me. They didn't take me to any basketball games or the White [... more]
CDN$14.95
Amazon CA |
The Accounting Game: Basic Accounting Fresh from the ...
Wonderful book, but only an introduction to accounting: This is a wonderful book! It is very easy to understand and provides nice examples. I read this book a couple weeks before a took a college course in accounting and it helped my tremendously. [... more]
CDN$28.95
Amazon CA |
Crossing the Great Divide: Worker Risk and Opportunity ...
The Brave New World of Work: In "Crossing the Great Divide," Ms. Smith explores four organizations and sizes up their employment and personnel practices against the rhetorics of social science and global economy theorists. What she finds is a [... more]
CDN$20.79
Amazon CA |
How to Start and Run Your Own Bed and Breakfast Inn
excellent and fact filled: I just read a library copy of this book, and now I'm buying my own copy for future reference. It was filled with essential information about innkeeping, and not just for those who want to start a two to three bedroom B & B [... more]
CDN$22.95
Amazon CA |
How to Start and Run Your Own Bed & Breakfast Inn
excellent and fact filled: I just read a library copy of this book, and now I'm buying my own copy for future reference. It was filled with essential information about innkeeping, and not just for those who want to start a two to three bedroom B & B [... more]
CDN$21.95
Amazon CA |
The Essential 55
Half-Baked Cookies: Better pour yourself a tall glass of milk to drink as you read this book. There are a lot of cookies in it. And a lot of half-baked ideas. My grade-school teachers failed me. They didn't take me to any basketball games or the White [... more]
CDN$29.98
Amazon CA |
The Essential 55
Half-Baked Cookies: Better pour yourself a tall glass of milk to drink as you read this book. There are a lot of cookies in it. And a lot of half-baked ideas. My grade-school teachers failed me. They didn't take me to any basketball games or the White [... more]
CDN$24.95
Amazon CA |
