John Mollard
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a ... [... more]
Random House |
Raving Fans: A Revolutionary Approach to Customer Service
 The importance of delighting customers!: In RAVING FANS, authors Ken Blanchard and Sheldon Knowles concentrated on the importance of delighting customers . . . in GUNG HO!, they focused on how companies could become the "employer of choice" and [... more]
CDN$23.00
Amazon CA |
Sheldon Bowles
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a ... [... more]
Random House |
Kate Borges
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a ... [... more]
Random House |
Ken Blanchard
Ken Blanchard is the Chief Spiritual Officer of the Ken Blanchard Companies. He is the coauthor of The One Minute Manager, Raving Fans and many other international bestsellers. His books have combined sales of more than eighteen million copies in ... [... more]
Harper Collins |
Leadership by the Book: Tools to Transform Your Workplace
Very Slow Story!: I was absolutely bored to tears while reading this book. I think that a lot of the suggestions towards better leadership are very well intentioned and are good ideas, but it is very heavy in religion. If you are a strong believer in JC [... more]
CDN$23.50
Amazon CA |
Leading at a Higher Level: Blanchard on Leadership and ...
An Integrated One-Volume View of Ken Blanchard's Work on Leadership: I've been reading Dr. Ken Blanchard since The One Minute Manager came out. Perhaps you have been, too. While I haven't read all of his collaborations, I've usually read the books where [... more]
CDN$28.99
Amazon CA |
Leadership by the Book: Tools to Transform Your Workplace
Very Slow Story!: I was absolutely bored to tears while reading this book. I think that a lot of the suggestions towards better leadership are very well intentioned and are good ideas, but it is very heavy in religion. If you are a strong believer in JC [... more]
CDN$19.95
Amazon CA |
Double Digit Growth
From Amazon.com: After Michael Treacy finished writing his bestseller, The Discipline of Market Leaders, he continued to track the companies profiled to answer one major question: how do market-leading companies foster growth? In Double-Digit Growth: How [... more]
CDN$42.00
Amazon CA |
Raving fans: A revolutionary approach to customer service
The importance of delighting customers!: In RAVING FANS, authors Ken Blanchard and Sheldon Knowles concentrated on the importance of delighting customers . . . in GUNG HO!, they focused on how companies could become the "employer of choice" and [... more]
CDN$27.95
Amazon CA |
Full Steam Ahead!: Unleash the Power of Vision in Your ...
Vision is Power!: Blanchard and Stoner has presented a really readable book on such a broad topic as vision building. Blanchard's parable format has served him well throughout all his business and leadership books from One Minute Manager to Raving Fans [... more]
CDN$18.95
Amazon CA |
Raving Fans: A Revolutionary Approach to Customer Service
The importance of delighting customers!: In RAVING FANS, authors Ken Blanchard and Sheldon Knowles concentrated on the importance of delighting customers . . . in GUNG HO!, they focused on how companies could become the "employer of choice" and [... more]
CDN$20.00
Amazon CA |
