[.ca] The Starbucks Experience: 5 Principles for Turning ... (ISBN 0071477845)

Thanks, but I will get my coffee elsewhere next time.:
Overall this provided some good insight into the workings of Starbucks. How they plan and set up their stores. The detail that goes into training their employees an choosing music etc. Intersperced throughout the chapters are lessons from Starbucks that are supposed to be adaptable to any area of business. However this is a book written seemingly under the watchful eye of Starbucks Head Office. Careful attention is made to point out any positive aspects of the Starbucks "Experience". Many topics are brought up to showcase a positive letter from a client who got a free replacement coffee because the one they wanted was out of stock or the employee who just wanted to say that it was a true honour and pleasure to be there every day. This is a one-sided version of Starbucks and will in no way be confused with Fast Food Nation. Only the truly devoted Starbucks patrons need check this out.

Lessons learned for any Business Owner:
Reading the other review, I do agree that it is a one-sided story of Starbucks. However, I do not agree that only the devoted starbucks crew should read it. Any business person, especially that owns a business that is in the same sector as Starbucks will get a lot from this book. While I disagree with some of the practices that Starbucks has, this books has taught me a lot of things that I can apply to my business to make it grow. The lessons in each chapter are really hammered into your brain and is exactly what I needed to get me back on track. I recommend this book