[.ca] The Myth of the Paperless Office (ISBN 0262194643)

What the UK media say:
New Scientist, 10 November, 2001 This is a book that all managers should read...It explodes the paperless myth, and highlights the strengths and weakenesses of electronic paper-based systems. The Guardian, 26 November, 2001 If you wish to read anything at all on office management, read this book

In praise of paper?:
There are copious amounts of research on how people interact with computers or machines. However, there is very little research on all the hidden features of paper. "The Myth of the Paperless Office" brings attention to how office workers actually organize their information needs. In many ways, it's probably a pioneering work in computer usability, even though it doesn't specifically deal with computers, but rather anthropological research on the use of paper in organisations. This book can be very useful for anyone. Especially for designers of computer systems that wonder why people still stick to yellow labels and printouts, even its technically "inefficient", compared to a digital solution. Its also recommended reading for bosses that plan to implement a "clean desk policy", or employees that are wondering how to get around clutter on their desks. For an excellent review of the book, read the article "In praise of clutter" from The Economist Magazine (Dec 19th 2002)