[.ca] Direct from Dell Audio (ISBN 0694520233)

From Amazon.com:
The PC business is full of rags-to-riches stories. But perhaps none is as dramatic as the rise of Dell Computer. In Direct from Dell, founder and CEO Michael Dell tells how he started his company from a dorm room at the University of Texas with less than $1,000 and built it into an industry powerhouse with a market capitalization of well over $100 billion. What makes Dell Computer unique is not what it sells, but rather how it sells it. Dell was first in the PC industry to pioneer the direct-selling model, a method that competitors such as Compaq and Apple Computer are only now starting to embrace. By cutting out the intermediary and creating a direct link between manufacturer and customer, Dell was able to provide customers with computers that cost less and that were more apt to meet customer needs. Direct from Dell is organized into two parts. The first recounts the history and the enormous growth of Dell Computer. The second part focuses on Dell's management approach, from developing customer focus to creating alliances with suppliers. The book manages to avoid most of the promotional and self-congratulatory air that seem to plague so many first-person CEO tomes. Anyone who has followed the PC industry or would like insight into Dell Computer's success should enjoy reading this book. Well written and easy to read. Recommended. --Harry C. Edwards

Dell Isms:
Between 1984-87, Michael Dell managed has taken his company from a $1,000 hobby to a $160 million business. In 1999, it was worth $18 billion and had experience a 36000 percent growth. Dell computer company is a "Good to Great" company. Michael Dell exhibits the type of leadership that a "Good to Great" company should have. Dell's Big Picture: Build a business on what people want instead of what you think they want: 1. listen to the customer 2. respond to the customer 3. deliver what they want. Success is a matter of learning and identifying core strengths. Every new growth opportunity has a level of risk Try to identify potential problems early and fix them. Pace investment to match progress. If there was a way to get something done more quickly and easily, I wanted to try it. Eliminate the middle man. Opportunity is part emmersion and part instinct. Dell's Competitive strategies: 1. faster speed to market 2. superior customer service 3. commitment to produce high quality and high performance product 4. rapid entry to the internet. The PC was going to be the business choice for the future. Surround yourself with smart advisors. If you hire good people they will bring other good people to the organization Dell's Two golden rules: Distain inventory and Always listen to the customer. Always sell direct. Build your infrastructure as you grow. Slow and steady growth with a focus on liquidity. Communication is the most important tool in recovering from mistakes. Interject functional excellence and maintain accountability. Segment by customer. Segmentation offered the solution to rapid growth. Maximize strengths to improve profit. The quality of information is proportional to the amount inventory. Focus on getting quality information and decreasing inventory. Information Technology must reduce obstacles to the origin and flow of information. Acheive velocity by selecting the minimum number of parts that will cover the largest portion of the market sector. Dell's view on company culture: moblize around a common goal, invest in long term goals, don't leave the talent search to human resources, cultivate commitment to personal growth, and get involved. Dell's list of donts: 1. Don't be satisfied 2. Don't waste precious resource 3. Don't play hard to get 4. Marry high tech and high touch 5. Don't forget the customer have different fears, questions, and sensitivities. Dell's beliefs about the customer: 1. See the big picture 2. Run with suggestions from the customer 3. Always think bottom line (find ways to help the customer cut costs) 4. Make yourself valuable to the customer. 5. Be a student. Dell's guidelines for communication: 1. Don't underestimate the value of information 2. Communicate directly with the customer 3. work toward increasing demand verses supply 4. think real time 5. R & D must deliver value-added stuff for the customer 6. Get online and learn from the customer. Focus on the customer and not competition.

Very inspirational:
As a young entrepreneur it helped me to believe that one can achieve their goals by having a plan and a burning desire to succeed.

Great story with practical advice!:
The story of Dell Computers is an enjoyable story of how an entrepreneurial young Michael Dell couldn't contain his enthusiasm for his business idea and took it all the way. Without much to guide him beyond his instincts he made some mistakes, but he admits to these and describes them so readers can learn from them as he did. Of course, far more can be learned from what he did right. One of the more noteworthy approaches he mentions is that Dell rewards success by *reducing* the responsibilities of the successful manager- an act many use as a negative disciplinary measure in other companies. The reasoning is that after a division grows from a $10 million market to $200 million, by cutting it back to $25 million, it will be easier for the manager to focus on this smaller block, understand it better, and again grow it to $200 million or more.

Goes on the short list of must-have business books:
Great book by one of the true pioneers of business in the last 15 years. It provides a fast-reading insight into the success of Dell.

FAST-PACED AND INSIGHTFUL SKIM, BUT HINTS OF NARCISSISM:
Whether you're an entrepreneur, a manager, a marketer, or a passionate loyalist of the compelling and always competitive offerings from the star PC firm, this semi-memoir will let you in on the madly tight ship that's known as Dell. It's a fairly compact fluently-written book that distills Dell's lessons for business (p.s. it's NOT a biography of Michael Dell) that lends itself to some pacy in-flight reading. But thinking back, I have a couple of gripes. In recounting the company's meteoric rise from a college dorm to the multi-million dollar company in a short couple of decades, the book advocates a fanatical belief in the power of the Internet and how it is vital to every business's survival. If you don't provide access from every one of your users' desktops, you'll be gone. I find this a bit hard to digest as a categorical generalization, and I am a net evangelist myself. But I would not have expected anything different from Dell. Secondly, the tone of the author(s?) occasionally takes on a doting note, and they seem to imply that Dell veritably invented the direct selling approach. This is patently misguided. A corollary that stems from this is the novel way that Dell came up with to segment customers. Somewhat cloying, this self-absorption. Yet, in terms of good business insights, it's a fascinating read good enough to be devoured in a day or two. Recommended, especially as a business gift.