[.ca] OffShore Outsourcing: Business Models, ROI and Best ... (ISBN 0974827010)

Valuable tool for the Call Center Manager:
As a manager of a call center, I used this book to gain a better understanding of business process outsourcing. This book presents a thorough description of what processes are being outsourced, to where, and who are the leading vendors. It also includes information on the strategy methodology for outsourcing, selecting a vendor and choosing a country. One of my favorite chapters is the business model chapter. We currently outsource some of our call center work to Canada and are considering making changes. This chapter was helpful in understanding the choices and nuances of the different outsourcing business models. Although I was most interested in the customer care chapter, I also found the other chapters on specific processes very informative (IT, HR, F & A, and transaction processing). The book has numerous case studies that are very helpful and interesting. Highly recommend this book to companies who want to understand offshore outsourcing.

Useful book for managers evaluating offshore initiatives:
This book is probably going to have people who either like it or absolutely hate it. It depends on whether you are doing offshore outsourcing as part of a overall corporate strategy or having it done to you. As a manager, I found that "Offshore Outsourcing: Business Models, ROI and Best Practices" was extremely helpful for my team in our offshore outsourcing initiatives. It is easy to read but there is a great deal of information contained in each chapter. Of particular note were chapters on: different business models (how to offshore), the nuances of the types of business processes (what to offshore), the pros and cons of different countries (where to locate operations) and the case studies of actual transactions. The step by step guidance in the final section of this book is especially helpful to the project team as they move through the initiative. The authors offers many tips from their interviews that only a wealth of experience in the real-world could have generated. You can significantly cut your learning curve with this book. For the busy executive this book brings real value in the discussions of offshore outsourcing as it relates to the company's vision, strategies, core competencies, and other cost management tools. Highly recommend this book for managers and executives. Even business school students will find the global sourcing perspective valuable as they will now better understand how the offshore outsourcing tool fits into the bigger picture of continuous strategy.

This book will save you millions.:
Offshore Outsourcing tells managers everything they want to hear. For example, people in third world countries will work for a lot less money than professionals in developed countries. It also points out that companies can save money by paying lower wages to these workers. This is really the kind of information that companies will find useful. So pay a few dollars for this book and learn how to save millions by not having to pay high wages to Americans.

Good overview:
We used this book to get a clear view of the offshore outsourcing landscape. Making rational decisions regarding offshore outsourcing has become very complex with multiple business models, processes, countries, and vendors. Everyday the landscape is getting more difficult to follow (let alone create a strategy for) as new capabilities, partnerships and developments are brought to market. We used this book to establish a foundation of basic understanding for the management team. This book is an excellent introductory guide that is easy to understand. The examples and case studies illustrate the key points well. Highly recommend this book to companies who are beginning to think about offshore outsourcing. After reading this book you will be in a better position to evaluate various options.

Excellent resource for strategic business decisions.:
I decided to pick up this book with the hope that it could shed some light on the heated offshore outsourcing discussion for me. It did, but not in the "for or against" way I expected. More than anything else, the authors are focused on boiling down the concepts of offshore outsourcing so that readers can apply them to their own situations. The business model chapter is particularly good and does an excellent job of broadening the definition of offshore outsourcing. Like a lot of other folks, I thought offshore outsourcing typically involved a U.S. company sending customer service or IT to an Indian company. The authors make it clear that that's not the case by going into detail about hybrid delivery models, captive centers, shared services, build, operate, and transfer models, and other business and delivery models. The authors divide the book into three sections: the first part is an overview of offshore outsourcing, the second part talks about the different areas companies have outsourced (had no idea about human resources), and the third discusses how companies can select a vendor and a country and begin a project of their own if they find that offshore outsourcing is a viable option for them. Overall, I thought this book was very informative, but don't expect the authors to come out guns a blazing on one side or another of the offshore debate. This is a "comprehensive guide," not a manifesto.