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Interaction Elasticity

Usage goes down as interaction costs increase. User motivation determines how fast demand drops, following an
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Automated email can improve customer service, strengthen relationships, and help websites bypass search engines. But
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Finding addresses and location information on company websites has gotten dramatically easier, but users increasingly
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Usability scores for 51 websites show some correlation between navigation, content, and feature quality, but no
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Over the past 5 years the usability of corporate sites' About Us information improved by 9%. But companies and
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Advanced full-day tutorial on writing specialized info like press releases for the Web at the Usability Week 2009
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This is chapter 3 from Jakob Nielsen's book Multimedia and Hypertext: The Internet and Beyond, Morgan Kaufmann
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This article has attracted a million page views since it was written in 1996, but most sites *still* commit these basic
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Most site maps fail to convey multiple levels of the site's information architecture. In usability tests, users often
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Internet portals are virtually dead, but a portal approach can tame the unruly chaos on internal company networks.
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An analysis of intranet portals found slimmer information architectures and a renewed emphasis on fresh content and
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Lists of links are an intermediate case between content-embedded links and menu items. Showing listed links in blue or
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Should the OK button come before or after the Cancel button? Following platform conventions is more important than
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Linear vs. non-linear. Author-driven vs. reader-driven. Storytelling vs. ruthless pursuit of actionable content.
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