How to Become a Help Desk Engineer
The role of the help desk engineer has become a vital component in the organizational structure of many companies. Aside from needing a pleasant personality and a keen awareness of the importance of excellent customer service, specialized ... [... more]
eHow |
BY THE NUMBERS -Help for the Help Desk
Those folks on the help desk sure are nice, but they're not always, well, helpful. A recent study by Forrester Research found that while users are happy with their PC, e-mail and office productivity software, they're less satisfied with their ... [... more]
CIO |
This story appeared previously on ClickZ.
If you're a B2B marketer and haven't moved a significant portion of your marketing communications to e-mail yet, this case study featuring Parature, the award-winning provider of help desk software, should be the convincer you need to get ... [... more]
ClickZ |
How to Hire a Help Desk Software Consultant
Help desk software generally involves an incident tracking system that enables a company to organize and address customer problems and concerns with their product, especially in terms of computer interfaces. Therefore, you should hire a help desk ... [... more]
eHow |
How to Become a Help Desk Engineer
Help Desk Engineers have become the key point of success for any type of business or services. Help desk Engineers can provide excellent customer service, by answering questions properly and solving the problem perfectly. But becoming a help desk ... [... more]
eHow |
How to Speak with the Help Desk
Dealings with 21st century help desks are not easy. It is important to remember that many times it is not easy for the people trying to assist you either. Here are some suggestions to make it easier for all involved. You have a problem or you ... [... more]
eHow |
Help Desk 2nd Edition with Online and Complete IT Set
 Help Desk 2nd Edition with Online and Complete IT Set [... more]
$173.95
A1 Books |
Microsoft Help Desk for Microsoft Windows Nt Workstation ...
Microsoft Help Desk for Microsoft Windows Nt Workstation 4.0 (Help Desk) [... more]
$1.69
A1 Books |
no title - Self Development
- no title - Self Development is a personally written site at BellaOnline Note from the Editor Help Desk - Here is a generic text to use to overwrite articles, if the previous editor wants their content removed immediately. Title: Site name plus ... [... more]
Bella Online |
The Complete Help Desk Guide
Hardly Complete: The title is a bit deceptive - this book serves best as a primer for those who have little or no prior knowledge of help desks. Those familiar with the topic will quickly move through the book and discover that the better half is devoted [... more]
$25.95
Amazon.com |
Running an Effective Help Desk, 2nd Edition
Covers every detail, including some missed in other books: This thorough book provides a clear roadmap to designing, implementing and operating a help desk. The author leaves no key process out and completely covers everything from initial concept to [... more]
$60.00
Amazon.com |
Leo Laporte's PC Help Desk (Laporte Press)
The pc help desk.,by leo laporte ,is a must for all computer users..: The pc help desk book written by leo laporte is a must read guide in keeping your pc or mac healthy...leo is warm and has a great sense of humor..He never talks down to his audience, [... more]
$34.99
Amazon.com |
