Knock Your Socks Off Prospecting: How to Cold Call, Get ...
 Book Description: "If you hate prospecting, think how much those prospects dread your cold calls! You need techniques that energize and motivate both you and your potential customers. Welcome to Knock Your Socks Off Prospecting. Filled with logical, [... more]
$16.95
Amazon.com |
E-Service: 24 Ways to Keep Your Customers--When the ...
Bad English and mysterious statistics: The book contained a fairly considerable number of statistics and data. Many of the authors' 'teachings' were based of of the ideas illustrated by this information. Each and every example I read provided absolutely [... more]
$25.00
Amazon.com |
Managing Knock Your Socks Off Service (Knock Your Socks ...
Book Description: "In Delivering Knock Your Socks off Service, Ron Zemke gave service providers a crash course in how to care for customers. Now, in Managing Knock Your Socks Off Service, Zemke and Chip Bell show managers how to make exemplary [... more]
$17.95
Amazon.com |
Knock Your Socks Off Service Recovery (Knock Your Socks ...
Book Description: "Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these mad-as-hell customers can be wooed [... more]
$17.95
Amazon.com |
Tales of Knock Your Socks Off Service: Inspiring Stories ...
Amazon.com Review: Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service, the sixth book in AMACOM's popular series on customer service, eschews the straightforward advice and direct suggestions dispensed by its [... more]
$16.95
Amazon.com |
Managing Knock Your Socks Off Service (Knock Your Socks ...
Book Description: Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides readers with up-to-the-minute advice on how [... more]
$17.95
Amazon.com |
Service America!: Doing Business in the New Economy
Grab the note pad and cancel your appointments.........: Pick this book up, grab your pen, and start taking notes. Albrecht and Zemke have tapped the fountain of proven total customer service strategies. No touchy-feely management fluff here, but rather [... more]
$32.50
Amazon.com |
Knock Your Socks Off Answers: Solving Customer ...
Book Description: "Knock Your Socks Off Service isn't just good customer service. It has become the gold standard. And customers everywhere have Ron Zemke and Kristin Anderson to thank for it. For everybody who loved Delivering Knock Your Socks Off [... more]
$17.95
Amazon.com |
The Case of the Complaining Customer (HBR Case Study and ...
Author: Dan Finkelman Author: Tony Goland Author: Leonard A. Schlesinger Author: Dinah Nemeroff Author: Ron Zemke Author: Claus Moller Binding: Digital Format: Download: PDF Number Of Pages: 13 Publication Date: 1990-05-01 Release Date: 2008-10-25 [... more]
$6.50
Amazon.com |
Managing Knock Your Socks Off Service
Book Description: Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides readers with up-to-the-minute advice on how [... more]
$17.95
Amazon.com |
Service America in the New Economy
an essential classic: this is a very important book for anyone interested in running a business in the 21st century. i took a class from karl albrecht back in the late '70s and was impressed that this was a very bright guy. i read his book, "brain [... more]
$24.95
Amazon.com |
Best Practices in Customer Service
Book Description: "Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other companies deliver superior service? How do I build long-term relationships with customers? The [... more]
$39.95
Amazon.com |
