The Real Measure of Great End-User Services
Not too long ago I was in a meeting with the CEO of a family-run enterprise. He told me the story of his immigrant grandfather. The grandfather came to the United States through Ellis Island and started what is today a very successful retail and ... [... more]
CIO |
An Autocratic Approach to User Support Will Fail
A few weeks back I was talking with one of the pioneers in the outsourcing industry. He told me a story that demonstrates how far both end-user technology and IT management have come. Forty years ago, he said, he wrote a contract for IT support ... [... more]
CIO |
The AMA report on end-user and departmental computing: ...
 The AMA report on end-user and departmental computing: An AMA research report (AMACOM briefings & surveys) [... more]
$4.45
A1 Books |
Guide to the Unix Desktop (End-User Series)
Guide to the Unix Desktop (End-User Series) [... more]
$0.78
A1 Books |
Polycom ViewStation End-User Training
Polycom - 2 Hour(s) Technology Training ViewStation End-User Training [... more]
$719.99
eCost |
Windows 3.1 End-User Programming/Book and Two Disk
Windows 3.1 End-User Programming/Book and Two Disk [... more]
$4.47
A1 Books |
How to enforce software license
It is a big problem for software publishers: how can the software licenses be enforced once they've been purchased? Initiating a software audit of every end-user of the program is time-consuming, expensive and impractical. Publishers however are ... [... more]
eHow |
How to Become a Bookkeeper
Hey, somebody has to count the beans. If you enjoy number-crunching, and have a good eye for detail, bookkeeping may be for you. Take courses such as business math, consumer math, and applied math, along with end-user computer classes, in high ... [... more]
eHow |
How to Enforce Software License
It's a growing concern for software publishers: how can software licenses be enforced once they've been purchased? There's no easy answer to the question. Initiating a software audit of every end-user of the program is time-consuming, expensive ... [... more]
eHow |
EU Digital Copyright Law and the End-user
To what extent is the user of a copyrighted digital work entitled to make a copy for personal use of the work without the copyright holder??'s consent? Are file-sharers shielded from copyright liability under the exception of private copying when they [... more]
$159.00
eBooks |
Need a Mac Support Tech? Find a Linux Guru.
At least some companies are giving their users a lot more platform choice, these days. That's great news for end-user morale and productivity, but it puts an added burden on IT support staff who need to keep all those various computers running ... [... more]
CIO |
You've Got Spyware; And Lots of It
Spyware's scope now includes greynets, according to a report from FaceTime Commuinications. Greynets are defined as applications that are downloaded and installed on end-user systems without express permission or awareness from IT departments, ... [... more]
ClickZ |
