Google Customer Satisfaction Scores Spike, Following ...
After enduring a two-year dip in customer satisfaction scores - and even being bested by rival Yahoo Inc. last year - Google Inc. came roaring back in 2008 to score the highest customer satisfaction marks ever recorded in the annual University of ... [... more]
CIO |
Handbook of Customer Satisfaction And Loyalty Measurement
 A sound handbook: A simply written and thorough manual covering the rationale for and design of research into customer loyalty and satisfaction. It is written for the researcher rather than for the user of research. The early chapters establish the link [... more]
$160.00
Amazon.com |
What JetBlue's CIO Learned About Customer Satisfaction
Charles "Duffy" Mees began life as a corporate jet pilot, but it wasn't the right gig for him. "Flying is hours of sheer boredom, highlighted by moments of sheer terror," says Mees. "It just wasn't challenging enough for me." [... more]
CIO |
How to choose the right brokerage for you
Day traders and the long-term investor will have vastly different brokerage needs. Here's how to match your investing style to your broker. When it comes to choosing a stock broker, customer satisfaction surveys and broker rating guides have ... [... more]
Money Central |
Containing Supply Chain Costs Won't Help Customer Service
It's all about the customer: 71 percent of business operators said their top business objective is increased loyalty and customer satisfaction, according to a recent Manufacturing Insights survey of 800 companies. But their number-one supply ... [... more]
CIO |
Holiday Season Dragged Online Customer Satisfaction Down
Online shoppers spent record dollars online during the 2005 holiday shopping season. But according to a report published by ForeSee Results and FGI Research, experiences left shoppers dissatisfied with their online purchases. Overall satisfaction ... [... more]
ClickZ |
How To Measure Customer Satisfaction
How To Measure Customer Satisfaction [... more]
$42.05
A1 Books |
THE CPSC CONSUMER HOTLINE: CUSTOMER SATISFACTION REPORT
The U.S. Consumer Product Safety Commission (CPSC) has as its primary mission protecting the public against unreasonable risks of injuries and deaths associated with consumer products. CPSC has jurisdiction over about 15,000 types of consumer ... [... more]
US Consumer Product Safety Commission |
Creating Customer Satisfaction (report Ser No. 944)
Creating Customer Satisfaction (report Ser No. 944) [... more]
$502.43
A1 Books |
Improving Your Measurement of Customer Satisfaction: A ...
A comprehensive guidebook: I strongly recommend this book to anyone involved in measuring customer satisfaction, including market research practitioners. It takes the reader on a logical journey from the theories of customer satisfaction/loyalty to the [... more]
$50.00
Amazon.com |
Improving Customer Satisfaction, Loyalty, and Profit : ...
A hands on book that you can put to action: This is a great book for people who have always wanted to be actionable in analyzing customer satisfaction and loyalty data to make strategic decisions. The book provides concrete examples with real data to [... more]
$36.95
Amazon.com |
Customer Satisfaction is Worthless, Customer Loyalty is ...
Amazon.com Review: To longtime sales and customer-service pro Jeffrey Gitomer, boasting about a near-perfect customer-satisfaction rating of 97.5 percent is a major mistake. "That means 2.5 percent of your customers are mad and they're telling [... more]
$30.00
Amazon.com |
