Thomson Multimedia 25881EC3 Cordless phone 5.8Ghz Hs Clam

• Thomson Multimedia 25881EC3 Cordless phone 5.8Ghz Hs Clam
• THOMSON MULTIMEDIA INC

DO NOT PURCHASE! Poor product quality and the non extistent customer support.:
First phone purchase went defective after 35 days, had to return to CA and wait for replacement. A year later the base and the handsets failed, of course it occured after the 1 year warranty expired (so recieved 2 defective phones in one year). Tried to contact customer service never did speak with a person, so I used the email contact. Thier cookie cutter email answer didn't even address my concern. Not to worry I won't purchase a GE phone product again and maybe not any other of your products. I passed this pathetic attempted at customer service and poor product quality to everyone I know, because Email is a powerful thing. Obviously GE/Thomson slept during the part of business session when they said " The average "wronged" customer will tell 8 to 16 people. 91% of unhappy customers will never purchase services from you again. It costs about five times as much to attract a new customer as it costs to keep an old one. Each one of your customers has a circle of influence of 250 people or potential customers who hear bad things about you!" Very dissatisfied